BM
Barbara M
1 reviews | Active since Sept 2022
08 Jun 2024, 03:33
Service delivery failure
My encounter is with Momentum funds at work. The service was bad due to failure to deliver on time and communicate when they can't. Email line responses always responded with a general response no sense of responsibility St all. Turn around time to pay a retirement fund claim they said is 26 days which is the longest of all the insurance firms I know and still they can't make that. Had a divorce decree claim which I submitted same time my X-husband submitted his to my pension fund and he got paid two weeks ago already and I'm still waiting.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
10 Jun 2024, 08:52Dear Barbara
Thank you for your message. I have referred your complaint to the Fund Managers for urgent assistance.
Kind regards
Mvdm
Thank you for your message. I have referred your complaint to the Fund Managers for urgent assistance.
Kind regards
Mvdm
Momentum (SA)'s reply10 Jun 2024, 08:52
Official
Dear Barbara
Thank you for your message. I have referred your complaint to the Fund Managers for urgent assistance.
Kind regards
Mvdm
Thank you for your message. I have referred your complaint to the Fund Managers for urgent assistance.
Kind regards
Mvdm
BM
Barbara M's updateReviewer Update
11 Jun 2024, 02:57Good day. Thanks for taking action however it doesn't seem like they care considering that this case has exceeded the momentum turn around time of 26 days to pay out claim. I am really disappointed I still had to call to find out progress and was told it will take another 48 hours to pay escalation options were not used.
BM
Barbara M's update11 Jun 2024, 02:57
Reviewer Update
Good day. Thanks for taking action however it doesn't seem like they care considering that this case has exceeded the momentum turn around time of 26 days to pay out claim. I am really disappointed I still had to call to find out progress and was told it will take another 48 hours to pay escalation options were not used.
Momentum (SA)'s replyOfficial
11 Jun 2024, 09:27Dear Barbara
Thank you for your message. I have forwarded your complaint to the Fund Manager for further assistance.
Mvdm
Thank you for your message. I have forwarded your complaint to the Fund Manager for further assistance.
Mvdm
Momentum (SA)'s reply11 Jun 2024, 09:27
Official
Dear Barbara
Thank you for your message. I have forwarded your complaint to the Fund Manager for further assistance.
Mvdm
Thank you for your message. I have forwarded your complaint to the Fund Manager for further assistance.
Mvdm