PB
Penelope B
1 reviews | Active since Sept 2019
10 Sept 2019, 17:30
Service could not be worse
Our pension scheme recently appointed Momentum as their pensions administrators. They could not have checked the reviews on HelloPeter. 1565 reviews give Momentum an average rating of 1.5! My husband passed away on 22 May 2019. On 3 June 2019 I advised Momentum. Three months later I am still waiting to receive my spouse's pension. Last week I made NINE phone calls and never got to speak to an admin person. My calls go to a voicemail service. Needless to say I have also sent emails. Help!
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Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
11 Sept 2019, 07:46We appreciate you raising your concerns with us. We will arrange for a manager from the relevant Division to contact you.
Kind regards,
N D'Arch
Kind regards,
N D'Arch
Momentum (SA)'s reply11 Sept 2019, 07:46
Official
We appreciate you raising your concerns with us. We will arrange for a manager from the relevant Division to contact you.
Kind regards,
N D'Arch
Kind regards,
N D'Arch
Momentum (SA)'s replyOfficial
11 Sept 2019, 10:37Thank you for giving of your time to explain the situation to me.
Please accept our most sincere apologies for the poor service which you have received.
I confirm that I have requested feedback and we will revert back to you.
Kind Regards
Sue
Please accept our most sincere apologies for the poor service which you have received.
I confirm that I have requested feedback and we will revert back to you.
Kind Regards
Sue
Momentum (SA)'s reply11 Sept 2019, 10:37
Official
Thank you for giving of your time to explain the situation to me.
Please accept our most sincere apologies for the poor service which you have received.
I confirm that I have requested feedback and we will revert back to you.
Kind Regards
Sue
Please accept our most sincere apologies for the poor service which you have received.
I confirm that I have requested feedback and we will revert back to you.
Kind Regards
Sue