SERVICE AT MOMENTUM FUNDS AT WORK IS PATHETIC!!

Good day,

Momentum Funds at work is a disaster!!!!!

I resigned in December 2024 and submitted my withdrawal claim on the 11th of January 2025. After my submission I called Momentum to confirm if my documents are in order. They said yes and they confirmed that the process will take 21 working days to finalised, and if there's issues the administrator will contact me.

Mid February I called Momentum to find out how far is the claim because there's was no communication from the administrator or anyone at Momentum. I was told the signature from the company is not in the right place and company did not contribute in December, all sorts of *******!! The signature and company payment excuse was not communicated to me, my claim was idling somewhere in their inbox. I resubmitted the form same day which was not necessary and the company confirmed payment.

Momentum fund at work CUSTOMER VERY BAD!!! I called the Call Centre several times spoke to Zelda, Lesego, Lerato and Maria, every time they escalating to the administrator and nothing happens I sent several emails, I received generic response or an auto reply, no detailed feedback on the query or claim stage. None of the agents read the notes or check the account.

I logged a complaint on their website, nothing happened. I involved my financial advisor John Xides, who escalated my query to Varushka Sighn, he was also ignored. I copied ***, nothing happened.

There's serious disregard of customers at Momentum Funds at Work. There's no communication at all to their customers whether by emails, SMS or anything. There's no turn around time. It seems like people do as they please there. Till this day my money is not paid. The system is so bad and outdated, emails and calls. Companies who put customers first have online application process and payment stages that can be tracked anytime! just by signing in

As per my claim instruction submitted on the 11th of January 2025 please confirm the payment date.

Thank you!