1 reviews | Active since Aug 2016
Service
<p>Phoned momentum 3 times this week for an update on my provident fund. 1st time was told it was being paid out on that day. Today I called twice as no payment was received. I was told that the payment is being authorised this morning and then this afternoon was placed on hold for 5 minutes and the call was terminated after the lady told me I'm not the 1st client who is being paid out today. I mean really? Can the payment just be processed and paid into my account as promised? Before Friday, as I was told it was being paid on tuesday... </p>
We apologise for the negative experience you had. We will arrange for a manager to contact you to resolve this problem as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team
We apologise for the negative experience you had. We will arrange for a manager to contact you to resolve this problem as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team
I wish to confirm that our Portfolio Manager has contacted you.
Please accept our most sincere apologies for the poor service that you have received.
You have our assurance that this will be dealt with internally.
Kind Regards
I wish to confirm that our Portfolio Manager has contacted you.
Please accept our most sincere apologies for the poor service that you have received.
You have our assurance that this will be dealt with internally.
Kind Regards