Sent from Pillar to Post, and 10min call just for 'special debit' request

<p>COMPLAINT :</p> <p>Policy# : ********** 42</p> <p>Today I called your Call Centre ( ********** ) requesting for 'special debit' for this month. <br />From the switchboard, I was sent to the 1st consultant, then told I'm in the wrong department.<br />As if that was not enough, I was sent to 2nd department (consultant 2) and told the same thing again that this is the wrong department. I finally gotten help on the 3rd consultant.</p> <p>Being sent from pillar to post is not acceptable! Any consultant one reaches, should be able to pickup the policy details from the supp**** ID number, not being told that the policy can't be found and so it means I shall be transferred to another department.</p> <p>In fact, one's ID number shall be used at the reception in order to send you directly to the right department. Being asked at the reception which policy or funeral cover it is, was really not on. All I know is, I have a policy with momentum, and I know it's funeral cover... now to be asked which funeral cover is it, is nothing but nonsense.</p> <p>On getting through to the 3rd consultant, still, the process was tedious. It was like I am updating my details, starting from my full names, phone number, one of the beneficiaries, bank I'm using, my address... ***!! <br />The overall call lasted me for 10 minutes, just for a simple request of "special debit" on my account.</p> <p>If this can't be improved, I think it will be time for me to find another provider because I just can't imagine one going through this tedious process during claim!</p> <p> </p>