TP
Tessa P

1 reviews | Active since Mar 2013

04 Jun 2020, 13:50

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Its a serious problem trying to connect properly due to people working from home, I am sure the Professional staff (some) should work with proper tools to take calls. CLIENT SERVICE!! This being for the Annuity Contracts

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Replies (3)
TP
Tessa P's update04 Jun 2020, 13:52
Reviewer Update
My call was dropped due to BAD connection, it should have been in the above report
Momentum (SA)
Momentum (SA)'s reply04 Jun 2020, 14:06
Official
Dear Tessa

We take pride in ensuring our customer’s satisfaction.  Unfortunately, we did not meet your expectations.  I will re-direct your posting to a manger and they will contact your shortly.

Kind regards
Natasha

Best regards,

Momentum (SA)
Momentum (SA)'s reply04 Jun 2020, 16:45
Official
Dear Tessa

I received feedback that contact was made with you, and that the annuity belongs to your husband. You have informed us to contact your husband tomorrow morning.

Kind regards
Natasha

Best regards,