Section 14 transfer Form J correction delay
We are busy with a Section 14 transfer from Momentum to Stanlib on behalf of a client. We have escalated repeatedly that the Form J indicates Ninety-One as the receiving fund amongst other erros on the Form J.
We require urgent intervention to fix the Form J as Stanlib cannot proceed to allocate funds and the client is getting irritated.
Helpful (0)
Replies (6)0
Replies (6)
Momentum (SA)'s replyOfficial
05 Nov 2024, 12:52Dear Sieg
Thank you for your message.
I have escalated your complaint to the Investo management team for assistance.
Kind regards
mvdm
Thank you for your message.
I have escalated your complaint to the Investo management team for assistance.
Kind regards
mvdm
Momentum (SA)'s reply05 Nov 2024, 12:52
Official
Dear Sieg
Thank you for your message.
I have escalated your complaint to the Investo management team for assistance.
Kind regards
mvdm
Thank you for your message.
I have escalated your complaint to the Investo management team for assistance.
Kind regards
mvdm
Momentum (SA)'s replyOfficial
05 Nov 2024, 13:54Dear Sieg
I refer to your correspondence and confirm that the Form J has been amended and an apology letter provided.
Kindly accept my sincere apologies for the breakdown in service.
Kind regards
mvdm
I refer to your correspondence and confirm that the Form J has been amended and an apology letter provided.
Kindly accept my sincere apologies for the breakdown in service.
Kind regards
mvdm
Momentum (SA)'s reply05 Nov 2024, 13:54
Official
Dear Sieg
I refer to your correspondence and confirm that the Form J has been amended and an apology letter provided.
Kindly accept my sincere apologies for the breakdown in service.
Kind regards
mvdm
I refer to your correspondence and confirm that the Form J has been amended and an apology letter provided.
Kindly accept my sincere apologies for the breakdown in service.
Kind regards
mvdm
's updateReviewer Update
08 Nov 2024, 09:25Please note that the companies have been corrected, however, refer to email from Stanlib on 7 Nov 14h15 that: "there is a R18000.00 difference on the amount transferred and that of the breakdown".
Please correct this too.
Please correct this too.
's update08 Nov 2024, 09:25
Reviewer Update
Please note that the companies have been corrected, however, refer to email from Stanlib on 7 Nov 14h15 that: "there is a R18000.00 difference on the amount transferred and that of the breakdown".
Please correct this too.
Please correct this too.
Momentum (SA)'s replyOfficial
08 Nov 2024, 10:28Dear Sig
Thank you for your email. I have forwarded to the business unit attending to the request.
Kind regards
Mvdm
Thank you for your email. I have forwarded to the business unit attending to the request.
Kind regards
Mvdm
Momentum (SA)'s reply08 Nov 2024, 10:28
Official
Dear Sig
Thank you for your email. I have forwarded to the business unit attending to the request.
Kind regards
Mvdm
Thank you for your email. I have forwarded to the business unit attending to the request.
Kind regards
Mvdm
's updateReviewer Update
12 Nov 2024, 20:24It is now the 11th of November. Still no fix to the final error on your Form J or a reply as far as we know.....
's update12 Nov 2024, 20:24
Reviewer Update
It is now the 11th of November. Still no fix to the final error on your Form J or a reply as far as we know.....
Momentum (SA)'s replyOfficial
13 Nov 2024, 10:25Dear Sieg
Thank you for your message. I have requested the relevant team to provide you with feedback.
Kind regards
mvdm
Thank you for your message. I have requested the relevant team to provide you with feedback.
Kind regards
mvdm
Momentum (SA)'s reply13 Nov 2024, 10:25
Official
Dear Sieg
Thank you for your message. I have requested the relevant team to provide you with feedback.
Kind regards
mvdm
Thank you for your message. I have requested the relevant team to provide you with feedback.
Kind regards
mvdm