rP
ray P
1 reviews | Active since Nov 2019
09 Nov 2021, 12:12
Same story to payout a death claim….during a death you dont need this when you lost a loved one
My ****her passed away After all the docs was sent in the administrater said on Friday they payment is waitning approval.Since then nothing.Today same story the payment needs approval.
No communication whatsoever and not in a hurry to payout the death claims.
Think before you take out a policy with them
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
09 Nov 2021, 13:06My sincere condolences with the passing of your family member.
Thank you for bringing this unfortunate situation to our attention under these difficult circumstances. We always aim to deliver the best service and unfortunately you did not have a positive service experience. Kindly afford us the opportunity to investigate your concerns further.
Thank you for bringing this unfortunate situation to our attention under these difficult circumstances. We always aim to deliver the best service and unfortunately you did not have a positive service experience. Kindly afford us the opportunity to investigate your concerns further.
Unfortunately I could not trace the policy/contract on which the death claim is being processed, using the limited information you provided in this posting on the HelloPeter website. I will require your late family member's full names, surname, identity number as well as the policy / contract number in question. You may add the information under the additional information or alternative post it under a private reply.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply09 Nov 2021, 13:06
Official
My sincere condolences with the passing of your family member.
Thank you for bringing this unfortunate situation to our attention under these difficult circumstances. We always aim to deliver the best service and unfortunately you did not have a positive service experience. Kindly afford us the opportunity to investigate your concerns further.
Thank you for bringing this unfortunate situation to our attention under these difficult circumstances. We always aim to deliver the best service and unfortunately you did not have a positive service experience. Kindly afford us the opportunity to investigate your concerns further.
Unfortunately I could not trace the policy/contract on which the death claim is being processed, using the limited information you provided in this posting on the HelloPeter website. I will require your late family member's full names, surname, identity number as well as the policy / contract number in question. You may add the information under the additional information or alternative post it under a private reply.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
11 Nov 2021, 08:22Our posting of 9 November 2021 as well as our request for additional information refer. Unfortunately we have not yet received a response or the needed information from you and we cannot yet investigate your concerns. Please add the information requested under the additional information or alternative post it under a private reply.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply11 Nov 2021, 08:22
Official
Our posting of 9 November 2021 as well as our request for additional information refer. Unfortunately we have not yet received a response or the needed information from you and we cannot yet investigate your concerns. Please add the information requested under the additional information or alternative post it under a private reply.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
16 Nov 2021, 13:34Our request for additional information on 9 & 11 November 2021 refers. To date we have not received such information from you and as a result we are currently unable to investigate the matter. You are welcome to approach us again in future with the necessary information and we will gladly assist.
Kind regards
CK
Momentum (SA)'s reply16 Nov 2021, 13:34
Official
Our request for additional information on 9 & 11 November 2021 refers. To date we have not received such information from you and as a result we are currently unable to investigate the matter. You are welcome to approach us again in future with the necessary information and we will gladly assist.
Kind regards
CK