SG
Sally G
1 reviews | Active since Nov 2017
11 Mar 2023, 13:22
Safe Dayz team completely ignores my emails.
If I could give 0 stars, I would. I sent an email to the Safe Dayz address given to me by the Multiply chat line folk on 8th February and, more than a month and 4 follow-up emails from me (2 for the attention of managers at Momentum, which I was assured would result in escalation), have had absolutely no response, other than automated replies telling me that they will attend to my query. This is not the first time that a query about Multiply features has been totally ignored. Customer service is something that the people on the end of emails just don't get! I am so fed up, as I pay a monthly fee to belong to Multiply, yet am definitely not getting the help that should be forthcoming.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
13 Mar 2023, 07:39Dear Ms. Goldman,
Thank you very much for the feedback that you have provided to us. Our clients feedback identifies areas where we need to improve or change so that we can not only meet your expectations but exceed them. You will be contacted shortly.
Kind regards,
ND
Thank you very much for the feedback that you have provided to us. Our clients feedback identifies areas where we need to improve or change so that we can not only meet your expectations but exceed them. You will be contacted shortly.
Kind regards,
ND
Momentum (SA)'s reply13 Mar 2023, 07:39
Official
Dear Ms. Goldman,
Thank you very much for the feedback that you have provided to us. Our clients feedback identifies areas where we need to improve or change so that we can not only meet your expectations but exceed them. You will be contacted shortly.
Kind regards,
ND
Thank you very much for the feedback that you have provided to us. Our clients feedback identifies areas where we need to improve or change so that we can not only meet your expectations but exceed them. You will be contacted shortly.
Kind regards,
ND
SG
Sally G's updateReviewer Update
16 Mar 2023, 11:42Divan phoned me but I am still awaiting a response from the Safe Dayz team. In the meantime I find that I have been credited with only 3 Safe Dayz so far for March, when in fact, looking at the individual day's scores, I should have 9. The app is appalling.
SG
Sally G's update16 Mar 2023, 11:42
Reviewer Update
Divan phoned me but I am still awaiting a response from the Safe Dayz team. In the meantime I find that I have been credited with only 3 Safe Dayz so far for March, when in fact, looking at the individual day's scores, I should have 9. The app is appalling.
Momentum (SA)'s replyOfficial
16 Mar 2023, 11:57Dear Ms. Goldman,
I have redirected your posting to Divan Strydom. Divan confirmed that he will give you a call.
Regards,
ND.
I have redirected your posting to Divan Strydom. Divan confirmed that he will give you a call.
Regards,
ND.
Momentum (SA)'s reply16 Mar 2023, 11:57
Official
Dear Ms. Goldman,
I have redirected your posting to Divan Strydom. Divan confirmed that he will give you a call.
Regards,
ND.
I have redirected your posting to Divan Strydom. Divan confirmed that he will give you a call.
Regards,
ND.
SG
Sally G's updateReviewer Update
16 Mar 2023, 11:59Thank you, Divan is very prompt in replying, I am hoping that the people who are actually going to resolve this for me are on it and will resolve it soon.
SG
Sally G's update16 Mar 2023, 11:59
Reviewer Update
Thank you, Divan is very prompt in replying, I am hoping that the people who are actually going to resolve this for me are on it and will resolve it soon.