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Annerie P

1 reviews | Active since Oct 2013

25 Jan 2023, 15:33

Safe Dayz is a ****: Momentum = ********* business

I can't count the amount of times I have logged the issue of my Safe Dayz not working - only to be ignored by EVERY SINGLE *********** and useless consultant. I have done every possible action and suggestion to resolve this issue, but based on what I have learnt and the numerous other complaints, the issue is definitely with Momentum and not it's paying customers. This has been going on for probably almost 10 months, and I am losing out on my insurance payouts due to a total useless team at Multiply. 1) Yes, I reinstalled the app 2) Yes, my Safe Dayz is "tracking" 3) Yes, all settings are ticked and correct

Don't ask me to do the above-mentioned again, as I am way more competent than your "consultants" who know way less than me about the settings.

0
Replies (5)
Momentum (SA)
Momentum (SA)'s reply25 Jan 2023, 15:36
Official
Dear Ms. Du Plessis,

Thank you very much for the feedback that you have provided to us.  Our clients feedback identifies areas where we need to improve or change so that we can not only meet your expectations but exceed them.  You will be contacted shortly by an escalation specialist from our Multiply department.

Regards,

ND
Momentum (SA)
Momentum (SA)'s reply26 Jan 2023, 08:42
Official
 Dear Ms. Du Plessis,

Fourie Bothma from our Multiply department confirmed that he has sent you an email this morning to address your query.

Kind regards.

ND
AP
Annerie P's update26 Jan 2023, 12:50
Reviewer Update
Awaiting to see if this will finally be solved. It is unfortunate that one has to become rude in order to get basic service from Momentum - don't think I have experienced this type of service elsewhere.
Momentum (SA)
Momentum (SA)'s reply26 Jan 2023, 13:15
Official
Dear Ms. Du Plessis

Thank you for your correspondence. I have referred your message to the relevant escalation team.

Kind regards
Mvdm
AP
Annerie P's update07 Feb 2023, 18:36
Reviewer Update
Still waiting on feedback. I received one follow-up email from ***, yet no response to date. You are a pathetic company and simply answering complaints does not solve the problem. I need my issue to be resolved soonest or I am taking this even further.