DW
David W

1 reviews | Active since Dec 2017

02 Nov 2021, 13:14

Safe Dayz app not working

Good day

I've had trouble with the Safe Dayz settings since it started two years back. It doesn't pick up all of my journeys and now it isn't uploading the journeys to my and my wife's profiles.

I've sent countless emails to Momentum, but the normal reply is that they will look into it (it has been 3 months) or I must double check my settings (which I have NUMEROUS times). When I say we have Huawei phones, then the new reason is that the app doesn't support the phone (but it has in the past????)

Please get this fixed and allocate my outstanding Safe Dayz + Multiply Points from 16th of April till now.

0
Replies (2)
DW
David W's update02 Nov 2021, 09:29
Reviewer Update
What I didn't add, but will do another review in the near future. Momentum/Multiply rewarded its members with more Multiply points in relation of how long the member has had the product/s with Momentum which sounds in principle and theory like a very noble thing, but in practice it is not and let me explain why.

I've gone through my points recon in the past couple of years and I got to Private Club from 2017 and I've seen a lot of changes which has benefit Momentum more than its member which makes sense, they are a business. What have disgusted me is the fact that Momentum has made it near impossible to stay on Private Club, every year it gets more difficult. I only had the Medical Aid and Household insurance with Momentum in 2017 and got to Private Club, but every year onwards I had to get more and more products so that I can stay on Private Club (at the moment I have 6 products). Even though I have 6 products and I get more points for every additional year I have the product/s, Momentum has cut the points for the products by +-150 points (35.7%) from 2020 to 2021, that is without the fact that I should get more points for the products as time goes on so technically the points cut by Momentum is than 150 points.... that is absolute ****************.

Of course, Momentum wins if more members can't reach Private Club, cause then they pay less to their partners etc and the members' products gets more expensive so Momentum wins on both fronts. Absolutely disgusted by what Momentum has done, taking away more than 150 points from one year to the next so that people can't get to Private Club.
Momentum (SA)
Momentum (SA)'s reply02 Nov 2021, 16:00
Official
Your posting has been noted.  I can assure you that the matter will receive the necessary attention and feedback will be provided as soon as possible. 

Kind regards
CK