Sad and bad customer service
<p>I am highly dissatisfied with the service i received.</p> <p>I called on Friday the 2nd of June 2017. And an email was sent to me w.r.t how to go about my claim. I clicked the link and completed the necessary info.</p> <p>After following up the next Monday, I spoke to a lady named Edwina. She then said she can't see anything on her side, but will follow-up and call me back the next day. As I work externally I don't have access to my email 24/7.</p> <p>Thursday the 15th of June when I called again to follow up, the lady I spoke to then said that there is absolutely nothing done w.r.t my claim. After 2 weeks without a sms, email or phone call I had to find out there's nothing done with my claim.</p> <p>Now this is service that I personally won't tolerate. And I'm not asking you, I'm telling you. That I want my claim to be paid out</p>
I appreciate you raising your concerns with us. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
I appreciate you raising your concerns with us. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
I refer to our earlier telephonic conversation and confirm that the claim has started and is busy disinvesting. The turnaround time for a claim is 26 working days and this will be finalised within the turnaround period.
Disinvestment takes roughly 4 working days, once this has been completed we apply for a directive from SARS which normally takes 2 working days. Then we complete a bank verification which is also two days and then we are in a position to pay the claim.
I have tried to call you, however you are not currently available.
Kind Regards
Sue
I refer to our earlier telephonic conversation and confirm that the claim has started and is busy disinvesting. The turnaround time for a claim is 26 working days and this will be finalised within the turnaround period.
Disinvestment takes roughly 4 working days, once this has been completed we apply for a directive from SARS which normally takes 2 working days. Then we complete a bank verification which is also two days and then we are in a position to pay the claim.
I have tried to call you, however you are not currently available.
Kind Regards
Sue
I know thank you. Just saying your service is $**T!. I won't deal with Momentum again.
I work in the service industry. I know and clearly understand customer service. It's vital for a consultant to follow up on a customer inquiry.
And as your calls are recorded. Why don't you go and listen to the conversations that took place.
Thank you very much Sue for your cheekyness. Like the attitude.
Anyway have a great day
I know thank you. Just saying your service is $**T!. I won't deal with Momentum again.
I work in the service industry. I know and clearly understand customer service. It's vital for a consultant to follow up on a customer inquiry.
And as your calls are recorded. Why don't you go and listen to the conversations that took place.
Thank you very much Sue for your cheekyness. Like the attitude.
Anyway have a great day
So clearly you not doing your work accordingly.
Please correct me if I'm wrong.
So clearly you not doing your work accordingly.
Please correct me if I'm wrong.