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sunita N
1 reviews | Active since Oct 2016
04 Nov 2019, 16:54
S.A. Worst Insurance Company!!!
I was contacted & advised that FNB Pension Fund owed me money. In order to process my refund I had to submit a claim with additional information. It's been over 3months and no refund received as yet. I have been following up & no response received. Last week I received an email requesting information to be sent again. Furthermore I left FNB ten years ago and no explanation provided about these funds.
Helpful (0)
Replies (10)0
Replies (10)
Momentum (SA)'s replyOfficial
05 Nov 2019, 08:08Thank you for taking the time to inform us of your concerns. It has been referred for the attention of the relevant department. You will be contacted soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply05 Nov 2019, 08:08
Official
Thank you for taking the time to inform us of your concerns. It has been referred for the attention of the relevant department. You will be contacted soon.
Kind regards
CK
Kind regards
CK
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sunita N's updateReviewer Update
06 Nov 2019, 16:45No response received as stated above.
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sunita N's update06 Nov 2019, 16:45
Reviewer Update
No response received as stated above.
Momentum (SA)'s replyOfficial
07 Nov 2019, 13:16Please accept our sincere apologies for the lack of service which you have received.
I confirm that our staff will contact you today.
Regards
Sue
I confirm that our staff will contact you today.
Regards
Sue
Momentum (SA)'s reply07 Nov 2019, 13:16
Official
Please accept our sincere apologies for the lack of service which you have received.
I confirm that our staff will contact you today.
Regards
Sue
I confirm that our staff will contact you today.
Regards
Sue
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sunita N's updateReviewer Update
07 Nov 2019, 20:34After waiting over ten years and a further four months for money that was owed on a FNB Pension Fund. Documents were sent for the third time. Furthermore I am told that the claim will be processed on a first come basis...
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sunita N's update07 Nov 2019, 20:34
Reviewer Update
After waiting over ten years and a further four months for money that was owed on a FNB Pension Fund. Documents were sent for the third time. Furthermore I am told that the claim will be processed on a first come basis...
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sunita N's updateReviewer Update
08 Nov 2019, 17:06No feedback as to when the claim will be processed!
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sunita N's update08 Nov 2019, 17:06
Reviewer Update
No feedback as to when the claim will be processed!
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sunita N's updateReviewer Update
12 Nov 2019, 12:18No response received as yet. By close of business the matter will be escalated to the relevant Regulatory authority!!!
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sunita N's update12 Nov 2019, 12:18
Reviewer Update
No response received as yet. By close of business the matter will be escalated to the relevant Regulatory authority!!!
Momentum (SA)'s replyOfficial
12 Nov 2019, 13:26I wish to confirm that I have tried to call you and there is no reply.
The payment will reflect in your account within 48 hours.
Kind Regards
Sue
The payment will reflect in your account within 48 hours.
Kind Regards
Sue
Momentum (SA)'s reply12 Nov 2019, 13:26
Official
I wish to confirm that I have tried to call you and there is no reply.
The payment will reflect in your account within 48 hours.
Kind Regards
Sue
The payment will reflect in your account within 48 hours.
Kind Regards
Sue
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sunita N's updateReviewer Update
12 Nov 2019, 15:18I have received no calls or an email confirming when payment will be received or the structure of the payment. The initial complaint which was emailed on the 1 August 2019 thereafter additional documentation was subsequently requested on the 1 November 2019. MOMENTUM HAS NOT RESPONDED!!!
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sunita N's update12 Nov 2019, 15:18
Reviewer Update
I have received no calls or an email confirming when payment will be received or the structure of the payment. The initial complaint which was emailed on the 1 August 2019 thereafter additional documentation was subsequently requested on the 1 November 2019. MOMENTUM HAS NOT RESPONDED!!!
Momentum (SA)'s replyOfficial
12 Nov 2019, 15:22I have personally tried to call you and there was no reply. The payment will reflect in your account in 48 hours.
Momentum (SA)'s reply12 Nov 2019, 15:22
Official
I have personally tried to call you and there was no reply. The payment will reflect in your account in 48 hours.
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sunita N's updateReviewer Update
12 Nov 2019, 15:29I will be escalating my matter to the FAIS & Long Term Ombudsman today. What is the reference number for this complaint? As mentioned previously no response & no calls received concerning this matter!
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sunita N's update12 Nov 2019, 15:29
Reviewer Update
I will be escalating my matter to the FAIS & Long Term Ombudsman today. What is the reference number for this complaint? As mentioned previously no response & no calls received concerning this matter!