DC
Dani C
1 reviews | Active since Nov 2015
12 May 2023, 22:47
****s and worst ever service
Extremely bad service!! Been talking to consultants for almost 2 months now regarding my retirement annuity, spoke to NUMBEROUS people and each of them told me that I'd be getting my pay out this month. Filled in the forms and sent them through Only then to be told NO sorry you won't be getting any money.
My policy was sent to the *specialist* department for review and iv been trying to call the whole week for updates but the woman iv been dealing with has been in 'meetings' which I think is BS, she's obviously trying to avoid me.
I will NOT stop until I get my money that Iv been paying!!!
This is the worst service I have ever received!! I would never recommend Momentum to anyone.
Helpful (0)
Replies (9)0
Replies (9)
Momentum (SA)'s replyOfficial
15 May 2023, 08:49Dear Nick
Thank you for your message. I am really sorry to hear about your negative experience.
Kindly assist to provide me with your policy number and identity number on a private message in order for me to route your request to the correct department.
Thank you in advance.
Mvdm
Thank you for your message. I am really sorry to hear about your negative experience.
Kindly assist to provide me with your policy number and identity number on a private message in order for me to route your request to the correct department.
Thank you in advance.
Mvdm
Momentum (SA)'s reply15 May 2023, 08:49
Official
Dear Nick
Thank you for your message. I am really sorry to hear about your negative experience.
Kindly assist to provide me with your policy number and identity number on a private message in order for me to route your request to the correct department.
Thank you in advance.
Mvdm
Thank you for your message. I am really sorry to hear about your negative experience.
Kindly assist to provide me with your policy number and identity number on a private message in order for me to route your request to the correct department.
Thank you in advance.
Mvdm
Momentum (SA)'s replyOfficial
15 May 2023, 09:34Dear Nick
Thank you for the information provided. I have forwarded your complaint to the Wealth team for assistance.
Kind regards
Mvdm
Thank you for the information provided. I have forwarded your complaint to the Wealth team for assistance.
Kind regards
Mvdm
Momentum (SA)'s reply15 May 2023, 09:34
Official
Dear Nick
Thank you for the information provided. I have forwarded your complaint to the Wealth team for assistance.
Kind regards
Mvdm
Thank you for the information provided. I have forwarded your complaint to the Wealth team for assistance.
Kind regards
Mvdm
DC
Dani C's updateReviewer Update
17 May 2023, 13:49Hi there
Please advise when someone will be calling? I have not received any call yet?
Thanks.
Please advise when someone will be calling? I have not received any call yet?
Thanks.
DC
Dani C's update17 May 2023, 13:49
Reviewer Update
Hi there
Please advise when someone will be calling? I have not received any call yet?
Thanks.
Please advise when someone will be calling? I have not received any call yet?
Thanks.
Momentum (SA)'s replyOfficial
17 May 2023, 14:21Dear Nick
Thank you for your message received. I confirm that I received confirmation that the Wealth team has been in contact with the policy holder via email.
Kind regards
Mvdm
Thank you for your message received. I confirm that I received confirmation that the Wealth team has been in contact with the policy holder via email.
Kind regards
Mvdm
Momentum (SA)'s reply17 May 2023, 14:21
Official
Dear Nick
Thank you for your message received. I confirm that I received confirmation that the Wealth team has been in contact with the policy holder via email.
Kind regards
Mvdm
Thank you for your message received. I confirm that I received confirmation that the Wealth team has been in contact with the policy holder via email.
Kind regards
Mvdm
DC
Dani C's updateReviewer Update
17 May 2023, 14:47Thank you.
DC
Dani C's update17 May 2023, 14:47
Reviewer Update
Thank you.
Momentum (SA)'s replyOfficial
17 May 2023, 15:38Dear Nick
Our pleasure to assist.
Kind regards
Mvdm
Our pleasure to assist.
Kind regards
Mvdm
Momentum (SA)'s reply17 May 2023, 15:38
Official
Dear Nick
Our pleasure to assist.
Kind regards
Mvdm
Our pleasure to assist.
Kind regards
Mvdm
DC
Dani C's updateReviewer Update
18 May 2023, 10:13Hello again!
The last correspondence I had was on Friday last week!!
Saying a Service specialist is looking at my policies.
Today it is the 18th still no feedback.
And that I have left more than 2 messages for Andrea Rheeder to return my call.
And nothing yet.
Seems she's always in a meeting??? Which I think is a lie.
Seems like Momentum just does not want to help me??
PLEASE CAN SOMEONE JUST HELP WITH THIS??????
The last correspondence I had was on Friday last week!!
Saying a Service specialist is looking at my policies.
Today it is the 18th still no feedback.
And that I have left more than 2 messages for Andrea Rheeder to return my call.
And nothing yet.
Seems she's always in a meeting??? Which I think is a lie.
Seems like Momentum just does not want to help me??
PLEASE CAN SOMEONE JUST HELP WITH THIS??????
DC
Dani C's update18 May 2023, 10:13
Reviewer Update
Hello again!
The last correspondence I had was on Friday last week!!
Saying a Service specialist is looking at my policies.
Today it is the 18th still no feedback.
And that I have left more than 2 messages for Andrea Rheeder to return my call.
And nothing yet.
Seems she's always in a meeting??? Which I think is a lie.
Seems like Momentum just does not want to help me??
PLEASE CAN SOMEONE JUST HELP WITH THIS??????
The last correspondence I had was on Friday last week!!
Saying a Service specialist is looking at my policies.
Today it is the 18th still no feedback.
And that I have left more than 2 messages for Andrea Rheeder to return my call.
And nothing yet.
Seems she's always in a meeting??? Which I think is a lie.
Seems like Momentum just does not want to help me??
PLEASE CAN SOMEONE JUST HELP WITH THIS??????
DC
Dani C's updateReviewer Update
18 May 2023, 11:39Thank you, we will now wait and see if they do contact us or not.
DC
Dani C's update18 May 2023, 11:39
Reviewer Update
Thank you, we will now wait and see if they do contact us or not.
Momentum (SA)'s replyOfficial
18 May 2023, 11:46Thank you Nick.
Kind regards
Mvdm
Kind regards
Mvdm
Momentum (SA)'s reply18 May 2023, 11:46
Official
Thank you Nick.
Kind regards
Mvdm
Kind regards
Mvdm