RS
Ryan S
1 reviews | Active since Sept 2019
23 Nov 2023, 13:46
Ryan
My father was working for Transnet and his pension had to be paid out long ago its now six (6) months and yet his family is still hungry. Momentum keep on coming with stories but nothing happens. I am specifically referring to the Cape Town branch. Bad service and then they refuse to answer you if you making contact with them. The money is there but Momentum for some reason always has a story about payout, I mean it's almost six months since my father's passing.
Helpful (0)
Replies (11)0
Replies (11)
Momentum (SA)'s replyOfficial
23 Nov 2023, 14:01Dear Mr. Steenkamp,
Thank you for your posting. We will refer the matter to the Fund Administrator.
Regards,
ND
Thank you for your posting. We will refer the matter to the Fund Administrator.
Regards,
ND
Momentum (SA)'s reply23 Nov 2023, 14:01
Official
Dear Mr. Steenkamp,
Thank you for your posting. We will refer the matter to the Fund Administrator.
Regards,
ND
Thank you for your posting. We will refer the matter to the Fund Administrator.
Regards,
ND
Momentum (SA)'s replyOfficial
01 Dec 2023, 07:58Dear Mr. Steenkamp,
Thank you for your posting. I will redirect to the fund administrator again.
Regards,
ND
Thank you for your posting. I will redirect to the fund administrator again.
Regards,
ND
Momentum (SA)'s reply01 Dec 2023, 07:58
Official
Dear Mr. Steenkamp,
Thank you for your posting. I will redirect to the fund administrator again.
Regards,
ND
Thank you for your posting. I will redirect to the fund administrator again.
Regards,
ND
RS
Ryan S's updateReviewer Update
04 Dec 2023, 18:20I am now exhausted and out of options with Momentum. Nothing done, no help any advice what other measures can be taken against Momentum. Please assist we are really hungry and is now awaiting from 2 October 2023 for our money.
Please any advice or direct contact number that I can phone for answers....
Please any advice or direct contact number that I can phone for answers....
RS
Ryan S's update04 Dec 2023, 18:20
Reviewer Update
I am now exhausted and out of options with Momentum. Nothing done, no help any advice what other measures can be taken against Momentum. Please assist we are really hungry and is now awaiting from 2 October 2023 for our money.
Please any advice or direct contact number that I can phone for answers....
Please any advice or direct contact number that I can phone for answers....
Momentum (SA)'s replyOfficial
05 Dec 2023, 08:01Dear Mr. Steenkamp,
I have redirected your query to the Fund Administrator.
regards,
ND
I have redirected your query to the Fund Administrator.
regards,
ND
Momentum (SA)'s reply05 Dec 2023, 08:01
Official
Dear Mr. Steenkamp,
I have redirected your query to the Fund Administrator.
regards,
ND
I have redirected your query to the Fund Administrator.
regards,
ND
Momentum (SA)'s replyOfficial
05 Dec 2023, 09:15Dear Mr Steenkamp,
The agent in Employee benefits confirmed that she tried to call you on Friday, but your phone was turned off. She confirmed that she tried again to call you this morning, and it is still off.
Our agent will continue to try and phone you during the course of the day.
Regards,
ND
The agent in Employee benefits confirmed that she tried to call you on Friday, but your phone was turned off. She confirmed that she tried again to call you this morning, and it is still off.
Our agent will continue to try and phone you during the course of the day.
Regards,
ND
Momentum (SA)'s reply05 Dec 2023, 09:15
Official
Dear Mr Steenkamp,
The agent in Employee benefits confirmed that she tried to call you on Friday, but your phone was turned off. She confirmed that she tried again to call you this morning, and it is still off.
Our agent will continue to try and phone you during the course of the day.
Regards,
ND
The agent in Employee benefits confirmed that she tried to call you on Friday, but your phone was turned off. She confirmed that she tried again to call you this morning, and it is still off.
Our agent will continue to try and phone you during the course of the day.
Regards,
ND
RS
Ryan S's updateReviewer Update
12 Dec 2023, 11:09Good day tell me is there a direct number that I could phone for momentum. All I hear is we will be in contact and that's it. My fear is your offices is closing this weak. And yet we are waiting meaning. I've been sending emails and no response. I'm in need of a direct number anyone that can assist please contact me on ***. Thank you.
RS
Ryan S's update12 Dec 2023, 11:09
Reviewer Update
Good day tell me is there a direct number that I could phone for momentum. All I hear is we will be in contact and that's it. My fear is your offices is closing this weak. And yet we are waiting meaning. I've been sending emails and no response. I'm in need of a direct number anyone that can assist please contact me on ***. Thank you.
Momentum (SA)'s replyOfficial
12 Dec 2023, 11:15Dear Mr. Steenkamp,
Thank you for your posting. Unfortunately I do not have access to direct numbers. I have escalated to Employee Benefits and requested that they contact you.
regards,
ND
Thank you for your posting. Unfortunately I do not have access to direct numbers. I have escalated to Employee Benefits and requested that they contact you.
regards,
ND
Momentum (SA)'s reply12 Dec 2023, 11:15
Official
Dear Mr. Steenkamp,
Thank you for your posting. Unfortunately I do not have access to direct numbers. I have escalated to Employee Benefits and requested that they contact you.
regards,
ND
Thank you for your posting. Unfortunately I do not have access to direct numbers. I have escalated to Employee Benefits and requested that they contact you.
regards,
ND
RS
Ryan S's updateReviewer Update
12 Dec 2023, 20:36And so I have been waiting the whole day for a phone call from Momentum. I wish Momentum could see our suffering. Our provider is gone for six months d few days and his family is starving. The least Momentum can do is reply on emails or something. The Avery last conversation was that investigations is done and all in order we can now await for the extract time, but ja I guess we have been fooled around again.
RS
Ryan S's update12 Dec 2023, 20:36
Reviewer Update
And so I have been waiting the whole day for a phone call from Momentum. I wish Momentum could see our suffering. Our provider is gone for six months d few days and his family is starving. The least Momentum can do is reply on emails or something. The Avery last conversation was that investigations is done and all in order we can now await for the extract time, but ja I guess we have been fooled around again.
Momentum (SA)'s replyOfficial
13 Dec 2023, 07:48Dear Mr. Steenkamp,
We have forwarded you posting to the Fund Administrator.
regards,
ND
We have forwarded you posting to the Fund Administrator.
regards,
ND
Momentum (SA)'s reply13 Dec 2023, 07:48
Official
Dear Mr. Steenkamp,
We have forwarded you posting to the Fund Administrator.
regards,
ND
We have forwarded you posting to the Fund Administrator.
regards,
ND
RS
Ryan S's updateReviewer Update
20 Dec 2023, 10:32Momentum is so ******* I have no other words a way to say my mother has to wait now for next year to get her money but everything was finalized by 2 October 2023. I feel like crying swearing. Such a selfish company. Not even updating us. Nothing nothing. Poor poor poor.
RS
Ryan S's update20 Dec 2023, 10:32
Reviewer Update
Momentum is so ******* I have no other words a way to say my mother has to wait now for next year to get her money but everything was finalized by 2 October 2023. I feel like crying swearing. Such a selfish company. Not even updating us. Nothing nothing. Poor poor poor.
Momentum (SA)'s replyOfficial
20 Dec 2023, 13:20Dear Mr. Steenkamp,
Our Employee Benefits team provided feedback that they have been in contact with your mother. Employee benefits are not allowed to provide confidential information to you, and any communication will only be held with the deceased's spouse.
Regards,
ND.
Our Employee Benefits team provided feedback that they have been in contact with your mother. Employee benefits are not allowed to provide confidential information to you, and any communication will only be held with the deceased's spouse.
Regards,
ND.
Momentum (SA)'s reply20 Dec 2023, 13:20
Official
Dear Mr. Steenkamp,
Our Employee Benefits team provided feedback that they have been in contact with your mother. Employee benefits are not allowed to provide confidential information to you, and any communication will only be held with the deceased's spouse.
Regards,
ND.
Our Employee Benefits team provided feedback that they have been in contact with your mother. Employee benefits are not allowed to provide confidential information to you, and any communication will only be held with the deceased's spouse.
Regards,
ND.