SN
Sonto N

1 reviews | Active since Sept 2014

18 May 2018, 09:51

Run around for payout

Following the previous post about Momentum Life dragging their heels, the schedule was released however the payout has not been made nor communication with my mother. The previous correspondence did indicate that he was the sole bread winner in the family and theres our brother who is currently in matric and commutes to school daily, the process has taken Momentum over 5 months and a half.

Following the Hellopeter post on the 9 May, Sue advised that we should contact the employer regarding this claim, however Merlog is awaiting feedback from Momentum, this has become a living nightmare!. How is the family expected to survive with the sole bread winner gone and the money is gaining interest in Momentum bank account, while the family starves. Attorneys need to be involved here to ensure such shocking service comes to an end.

0
Replies (3)
Momentum (SA)
Momentum (SA)'s reply18 May 2018, 09:57
Official

Dear Sonto

A manager will contact you shortly to assist you with your concerns.

Kind regards

EdB

Momentum (SA)
Momentum (SA)'s reply18 May 2018, 12:32
Official

Good Day

As per my previous response, I suggested that you contact the employer as they required written confirmation from our legal department regarding a certain matter.

This was done and we are now in a position to start paying the claim.

The process is that we are required to apply for tax and complete bank verifications and then we can make payment.

Regards

Sue

SN
Sonto N's update21 May 2018, 13:02
Reviewer Update
Ok thanks Sue, the only response we received was that they were waiting for feedback from you, and waiting time should be a week, after a week promised a turnaround time of 2-3 weeks.