AZ
Ayanda Z

1 reviews | Active since Jul 2024

19 May 2025, 12:32

Rude Consultant

I’m extremely disappointed with the experience I had with Kedilatile Molefe. She was unprofessional, abrupt, and showed no interest in assisting me. I was interrupted multiple times, spoken to in a condescending tone, and made to feel like I was an inconvenience rather than a valued customer.

When I asked for clarification, I was met with impatience and dismissive responses. This kind of behavior is unacceptable, especially in a customer-facing role. I expected basic courtesy and assistance — neither of which I received.

I urge management to review this matter and provide proper training to ensure clients are treated with respect and professionalism.

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply19 May 2025, 13:56
Official
Dear Ms. Zikalala,

Thank you for your post. I would like to thank you for bringing this matter to our attention.  It is unfortunate that you have not had a favourable service experience and would like to apologise for that.  The matter has been escalated to the relevant department for investigation and they will be in contact  with you shortly to assist further.

Kind regards,

ND