Rmb Unclaimed pension and provident fund

I was contacted by a lady called Lucille Charles in the beginning of April and she advised me that I had unclaimed funds for provident and pension fund that I needed to claim and she sent me forms that I needed to complete so they can send to my previous employer to sign and send back to them so momentum can process my claim. I completed the forms as instructed and sent them back on the 13 April 2018. I contacted Lucille to find out if she had received the documents I send and she confirmed that she did and told me that that the turnaround for the claim to be processed is 3 to 6 weeks. I waited for 3 to 6 weeks but nothing was done. I contacted Lucille to find out about the progress of my claim and she told me she has escalated the matter as high priority to management and will call me back. She then contacted me again to let me know my previous employees have signed the documents and my claim will be processed within 15 working days. I waited and nothing was done and I sent an email again to follow and she sent me an email advising that my claim will be processed by the 6 July 2018. Today is the 10 July but I still have not received anything. Please assist further I'm really frustrated as I had alread made plans with the funds Why is my claim still not processed because the turnaround time was 3-6 weeks but I've waited for almost 3 months what kind of service is this? I think I've been patient enough and this is unacceptable.