NE
NICOLE E

1 reviews | Active since Aug 2013

05 Dec 2016, 11:42

Riduclous fees

<p>I contacted Multiply last month when I was unable to access the gym. My membership had been suspended due to a failed debit order. I asked them why I was not notified and they advised that my bank would need to notify me, not them.</p> <p> </p> <p>I then asked what the o/s amount was so that I could pay it into their account and have the suspension lifted. They advised it to be R527 and could be done by forced debit order. The debit was never done and I contacted them again to rather supply me with bank details so that I could make payment myself. They then advised the amount owing was R1128?????? I asked how the amount had now more than doubled. They responded that because I did not attend gym often enough I was liable for the full premium. How on earth am I suppose to attend gym if you suspend my membership and dont even notify me of same??? This is ridiculous!</p>

0
Replies (7)
Momentum (SA)
Momentum (SA)'s reply05 Dec 2016, 12:05
Official

Thank you for taking the time to inform us of your concerns. A Multiply specialist will be in contact with your shortly.

Kind regards

C Klopper

Momentum (SA)
Momentum (SA)'s reply09 Dec 2016, 09:03
Official

Kindly refer to the detailed feedback and 'Save as you gym' brochure provided per e-mail on 5 December 2016.

Kind regards

C Klopper

NE
NICOLE E's update09 Dec 2016, 09:37
Reviewer Update

Thank-you for your resonse. I am however unable to gym the needed amount of times if my membership is suspended. The agreement was that I could pay the R527, which I was told could be taken by a forced debit. This was not debited and when I inquired about the bank details the amount had doubled. I feel that Multiply should be held liable for the balance after the R527 as that was the advised and agreed balance. Should you not concur, kindly contact me so that we can terminate the membership for myself.

Momentum (SA)
Momentum (SA)'s reply09 Dec 2016, 09:56
Official

Dear Nikki

Thank you for raising this concern. A Multiply manager will contact you shortly to assist you with this.

Kind regards

E de Bruyn

Momentum (SA)
Momentum (SA)'s reply09 Dec 2016, 09:56
Official

Dear Nikki

Thank you for raising this concern. A Multiply manager will contact you shortly to assist you with this.

Kind regards

E de Bruyn

Momentum (SA)
Momentum (SA)'s reply09 Dec 2016, 09:56
Official

Dear Nikki

Thank you for raising this concern. A Multiply manager will contact you shortly to assist you with this.

Kind regards

E de Bruyn

Momentum (SA)
Momentum (SA)'s reply09 Dec 2016, 09:56
Official

Dear Nikki

Thank you for raising this concern. A Multiply manager will contact you shortly to assist you with this.

Kind regards

E de Bruyn