AP
Allison P

1 reviews | Active since Dec 2017

18 Jun 2018, 15:23

Ridiculous!

The operator states open between 07:30am to 16:00pm. It's 15:20 and your lines are already closed!

I've called 3 times and held for 20 minutes a time.

What a nightmare to get through to a consultant.

0
Replies (5)
Momentum (SA)
Momentum (SA)'s reply18 Jun 2018, 15:26
Official

Thank you for your posting, In order to assist you can you please advise which number you called as Momentum have different customer call centres.

Kind regards

Michele Coetsee

AP
Allison P's update18 Jun 2018, 15:29
Reviewer Update
********** 000
AP
Allison P's update18 Jun 2018, 15:36
Reviewer Update
A person can't hold for 9 hours praying for their call to be taken.
Momentum (SA)
Momentum (SA)'s reply18 Jun 2018, 15:58
Official

I have forwarded your complaint to a manager which should contact you early tomorrow morning.

Kind regards

Michele Coetsee

Momentum (SA)
Momentum (SA)'s reply19 Jun 2018, 08:29
Official

Our most sincere apologies for the inconvenience caused, you will be contacted today,

It was most unfortunate that you had to encounter this experience however the telephone lines wet down yesterday and no one could answer calls or make calls.

Kind Regards

Sue