RIDERTRIDER TO THE SERVICES OF MOMENTUM MULTIPY (following on from 4 Feb)b

It is rather worrying that one’s health and wellness is in the hands of Momentum, the administrator of the PnP Medical Scheme when it is so confusing to find out what they are talking about. Their services are a merry- go-round of confusing statements and contradictions! In response to my earlier complaint (4 Feb), I got apart from a flurry of apologies from the “escalation consultant”, at least a copy of the “Multiply Inspire” Brochure listing firstly the “inspire benefits” which are free for medical scheme members, and secondly the Momentum upgrade for “inspire plus benefits”, both of which include a free health assessment subsidised by the Medical Scheme at Dis-Chem and Clicks, who are Momentum’s service providers. The health assessment initiated via Momentum Multiply and confirmed by them as having been booked turned out to be a non-event as Momentum’s contract with the service provider had been cancelled some time ago. Provisions for a subsidised assessment by the Medical Scheme did not exist. Contacting the “escalation consultant” who handled my earlier complaint did not yield a response. But I received a request by Momentum to rate the non-existent services at the service provider and state what should be done to improve the service! That is easy to answer, they should provide a service. Does the left hand know what the right hand is doing? The app to access Momentum Multiply ceased to function after booking the health assessment with the error message that my details were incorrect. All prompts to fix it ended with the error message again. Several emails sent to the “escalation consultant” and to the “apps division” got me nowhere. There was no response! To repeat, dealing with the administrator of the PnP Medical Scheme is a seemingly never ending uphill battle - a Sisyphean task! Where to from here?