AM
Arlene M

1 reviews | Active since Aug 2009

02 Feb 2016, 20:18

Rewards program nothing but a money making scheme

This year you decided to change your \rewards program\" and the fitness part of it. Last year I bought an OMRON pedometer and still use it every day. Now comes your stupid change and all of a sudden, my pedometer is no longer on your list of devices, all of a sudden, if you want fitness points your poor client's have to fork out more money for another device. I keep getting mails from you saying that I need to download the info from my device, but NOTHING appears on your stupid activedayz page. So as far as I'm concerned, your rewards program is nothing but a money making scheme that will force your clients to each year buy a new device to track fitness because I will bet that each year you will keep changing the program to suite yourselves. You will see no further product purchases from me, I have no intention of buying any type of Momentum product again, I will take my money elsewhere. <br> <br> You know why Vitality and e-bucks are so popular - FNB and Discovery don't F*CK with them and ***** their clients over every year."

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply02 Feb 2016, 21:06
Official
Hello Arlene McB,

Please accept my apology for the frustration caused, and secondly the fact that you cannot download the info from your pedometer onto our system. A manager will contact you tomorrow to address and resolve your concerns.

Kind regards

Marius Kock
Momentum (SA)
Momentum (SA)'s reply02 Feb 2016, 21:06
Official
Hello Arlene McB,

Please accept my apology for the frustration caused, and secondly the fact that you cannot download the info from your pedometer onto our system. A manager will contact you tomorrow to address and resolve your concerns.

Kind regards

Marius Kock