LR
L R
1 reviews | Active since Jul 2019
30 Jul 2019, 11:40
Retirement Fund Transfer
In March 2019, I've requested Momentum to transfer my Retirement fund to my new provider. I've complete all the necessary documents and my new provider has supp**** all the required information. It has been more than 4 months and my request has not yet been processed. I've contacted momentum on several occasions but nobody can provide me with any feedback. A message was sent to the administrator but nothing was done. I've contacted the call centre and Xolani advised I will be contacted by Sharmain but no contact has been made. Im not sure if my money will ever be transferred or even given to me.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
30 Jul 2019, 12:03Thank you for taking the time to inform us of your concerns. It has been referred for investigation and feedback will be provided.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply30 Jul 2019, 12:03
Official
Thank you for taking the time to inform us of your concerns. It has been referred for investigation and feedback will be provided.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
30 Jul 2019, 15:57I refer to our telephone conversation and confirm that our staff member has contacted you.
Please accept my most sincere apologies for the delay and lack of communication.
Kind Regards
Sue
Please accept my most sincere apologies for the delay and lack of communication.
Kind Regards
Sue
Momentum (SA)'s reply30 Jul 2019, 15:57
Official
I refer to our telephone conversation and confirm that our staff member has contacted you.
Please accept my most sincere apologies for the delay and lack of communication.
Kind Regards
Sue
Please accept my most sincere apologies for the delay and lack of communication.
Kind Regards
Sue
LR
L R's updateReviewer Update
25 Sept 2019, 12:42Still waiting for feedback. Tax Directive not sent.
LR
L R's update25 Sept 2019, 12:42
Reviewer Update
Still waiting for feedback. Tax Directive not sent.