Retirement Claim Mishandled – No Accountability

I am deeply disappointed with the service I have received from Momentum Corporate regarding my Firstrand Retirement claim. My claim was submitted on 8 October 2025, yet the process has been nothing but delays, repeated requests for the same documents sent by Katlego Khunou and poor communication. On 20 November 2025, my withdrawal method was confirmed in writing but since then, there has been no progress. The benefits tracker even incorrectly states that I am not in the process of exiting the Fund.

Despite waiting beyond the promised 4–6 weeks, I am still being told to wait. Emails are only answered after 24–48 hours, often without addressing the issue, and in some cases I am simply ignored. Calls to the service centre provide no accountability or resolution. This lack of response and accountability is unacceptable, especially when dealing with retirement funds.