Requires clients to pay for their mistakes

After being forced to move to a different plan on Multiply, and being told I have done everything required by the 1 month dealine given and nothing more was needed from me, Multiply simply did not do the migration. Afterwards I was told this was due to inconsitensies in their internal data. When logging a complaint they simply do not reply. This means that I not only had to pay more for the extra month's membership, but I did not receve over R1000 worth of rewards which is the only reason I migrated. Absolutly shocking. First response when complaining about this is that the rewards are not on the old plan. Nothing said about why they did not migrate me on the agreed date, or even respond to what I was expected to do about it. Of course an added bonus is that I am now only able to use their app that is so broken it could barely qualify to be called a beta version