Requesting

I'm disappointed with the service I've received from momentum funds at work regarding my late father's death claim.

The claim process has been ongoing for more than 26 working days, which was the initial timeframe I was given. However, on Tuesday of this week, I was assured that the payout would be made before the end of this week.

However, when I called to inquire about the payout amount today (Thursday), I was informed that there was an error and was advised to follow up again on Monday.

This latest development means that the promised payout before the end of the week is unlikely to happen. I'm shocked by the constant change of timeline.

I had submitted all the required documents for the claim on 28 November 2024, and the claim is still unresolved.

Furthermore, I previously sent an email requesting detailed information regarding my father's membership, including benefits and coverage. Unfortunately, I haven't received a response to this email.

I'm seeking a resolution to this matter and hope that the company will take action to address these concerns and provide a clear timeline, and the requested membership details.