1 reviews | Active since Nov 2009
Refuses to pay out mature policy
My mom’s policy matured in Nov 2017 and after months of your staff giving incorrect forms and overall incompetence an inability to get the money paid into her bank account she went to her financial advisor. The financial advisor has been struggling since Feb to get the money paid over into my mom’s account. Your staff are full of excuses!!! It has been 6 months!!! This is disgusting!
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Kind regards,
N D'Arch
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Kind regards,
N D'Arch
Dear Ms de Meillon,
I have tried to phone you at 11am to obtain the policy number to resolve your complaint. I was unable to get hold of you and have thus left a message on your voice mail to call me back.
I have also dispatched an email to you requesting either you mothers I.D. number or the Momentum policy number.
Please could I request that you either phone me back or respond on my email with the relevant information? Unfortunately without this information, I am unable to trace the policy in question to assist in resolving the dispute.
Kind regards,
N D'Arch
Dear Ms de Meillon,
I have tried to phone you at 11am to obtain the policy number to resolve your complaint. I was unable to get hold of you and have thus left a message on your voice mail to call me back.
I have also dispatched an email to you requesting either you mothers I.D. number or the Momentum policy number.
Please could I request that you either phone me back or respond on my email with the relevant information? Unfortunately without this information, I am unable to trace the policy in question to assist in resolving the dispute.
Kind regards,
N D'Arch