AS
Andriette S

1 reviews | Active since May 2025

15 May 2025, 16:14

Refuse to pay out claim that they contacted us for!!!!

We where contacted by Momentum for a payout for my mother FundsatWork policy. This was September 2024. Getting all the paperwork work done and spending a whole day at the Masters office to send them the required documents, the now giving us the run around 7 months later. They keep on saying someone will phone us back, but they never do. We even got an email saying they are liquidation Good day Adrianna,

Thank you for contacting momentum Corporate.

Kindly note that we are waiting for confirmation from our legal department with regards to the claim, as the company is under liquidation.

Once we receive the approval, we will proceed with the processing of the claim.

If you have any queries or need to discuss anything please do not hesitate to contact me. Regards Marie Mdone Member Call Centre And nobody can give us any answers

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply16 May 2025, 08:06
Official
Dear Andriette,

Thank you for your posting. We have noted your frustration and have referred the matter to the fund manager for assistance and feedback. 

Kind regards
NH
Momentum (SA)
Momentum (SA)'s reply16 May 2025, 09:24
Official
Dear Andriette,

We received feedback that the funds at work department made contact with you to discuss the matter.

Kind regards
NH