Refuse to pay after making a promise to client

<p>I would like to start by saying that Momentum is not a Company anyone should join EVER IN YOUR LIFE THEY TAKE YOUR MONEY AND THEY DO, AS THEY PLEASE WITH YOUR INFORMATION< WHEN THEY FEEL THEY WANT TO CANCEL YOUR CONTRACTS THEY DO AS THEY PLEASE TO MAKE MONEY, they don’t hold up to their promises, they do not listen to their customers nor do they, understand the frustration when there people are in capable to assist, me and my husband joined Momentum we were told to join the gym first then switch over to momentum only to find out that Momentum is only in for the money, they were instructed to deduct the fees of my husband’s bank account,<br />Good Day Anthea</p> <p>I have spoken to a Kgaliso he phoned me, regarding my issue plz inform him accordingly - the application form p2 says Banking details for contribution collection ONLY IF NOT PART OF A SALARY DEDUCTION <br />which means fill in if not part of his salary deduction.<br /> which they did not follow in March'16 we arrived at the gym for our routine, we got to the counter only to be embarrassed in front of all the incoming and outgoing clients, we were told that our account- contract was cancelled by momentum due to funds not received, yet after a lot of phone calls airtime wasted, do you know how much airtime is used to be put through to one consultant to another, after more than more than 30 emails was send Good day<br />We have decided to recapture your multiply application, I would like to confirm the start date and deduction date ?I tried calling you <br /> <br /> <br />Anthea Pardesi<br />MFP Multiply Agent <br />They decide to re capture our details, BUT THEY JUST DECIDED TO CANCEL OUR CONTRACT<br />Anthea Pardesi ********** <br /> Apr 29<br /> <br /> <br />to me <br /> <br /> <br />Good day<br />Please see email below, regarding the refunds for card fee and activation fee<br />They decide to refund our card fees and registration fees once we re-joined, no specific time period was given nor was I ever told that the once off joining fee was a special for more than a year???? Yet it was a switch from Virgin Active to Momentum fees was at that time R99, now when we wanted to re-join the gym we were told that we have to pay all the fees,<br />Morning Timothy<br /> <br />We will refund the premiums back into the client’s bank account; this can only be done when we receive her gym registration instruction. <br /> <br />For your financial wellness<br /> <br />Thuli Tshabalala<br />Escalated Service Specialists<br />Client and Intermediary Interactions</p> <p>Tel +27 (0)12 ********** Fax +27 (0)86 53 000 83 <br ********** /> This was the promise that was made, do you see and time frame? NO<br />When you try to get in contact with the people you get put through to another consultant, then when you ask to speak to a manager , they tell you no one is available at the time, can we take a message, just to then be told they will phone you back, no phones back, you continuously phone and waste your time energy and airtime, they don’t care, you complaining, ( THEY DO RECIVE YOUR MONTHLY FEES ) as long as they get what they want and frustrate you, they feel uuuh eventually the customer will get tired fighting…….<br />Then once you get hold of a manager, he tells you please leave the complaint in my hands , he will get back to you before end of the day, he never does, you then have to use your time and airtime to phone again, WOW people do you see how awesome this is to join MOMENTUM, when you then eventually get hold of someone knowing what is going on they tell you sorry mam can we take a message, The manager is on leave, he will be back in the office on the 19 August 2016, (HE TOLD YOU HE WILL GIVE YOU FEEDBACK BEFORE THE END OF THE DAY) when you do get hold of him because you would like to re-join the gym they don’t care about your needs, you get hold of the Manager only for him to get irritated with you and through the phone down in your ear, when you phone back because you think the phone got cut off he puts the phone on voicemail…………<br />This is the statement “please hold we would like to assist you as soon as possible”<br />Good morning <br />I understand Lerato has communicated with you guys in regards to the attached client’s waiver of her Card fee and once off activation fee.<br />Could I urgently receive feedback in order to activate the clients new MM</p> <p>Now when you contact MOMENTUM regarding the joining fees and the card fees to be reimbursed as promised, the manager tells you Sorry but that agreement is no longer available to you…….. No one followed up to find out whether we re-joined nor were we told that we have to do the re -joining strait away!!!!!!!<br />Now the main issue was to pay the re-joining fee and card fees back to us - According to the gym and Anthea the once off joining fee is now R750.00 now my argument is whether they refunded R99.00 or R 750.00 they said they will refund the joining fee and the card fees, believe it or not they have told me there’s a difference between it.<br />The Manager Timothy Michael is still on leave, Momentums complaint policy is “we will get back to you with in two working days” <br />I am very disappointed in Momentum, I have said that we going to cancel the multiply, they don’t care……………………………….</p>