Refusal to refund incorrectly debited funds

<p>I recently swithced to my own Momentum accounts from an existing one. It was specifically confirmed that I would not have to pay a new innitiation fee, as I had already paid it on my previous account. The fee was debited from my account anyway. The service consultant I dealt with confirmed in writing that this was an error and copied me in on the correspondence requesting the reversal. I was contacted by another person who told me it would take 5-7 working days. Those days have come and gone with no correspondence or payment. The consultant does not respond to my emails, doesn't return phonecalls, and is never available.</p> <p>Another consultant told me the matter was "awaiting the signature of a manager." So they have no problem *******ly debiting my account, but paying it back requires management approval??? Pathetic!!</p>