GA
Gary A
1 reviews | Active since Jul 2011
09 Feb 2024, 10:52
Refusal to pay
Having been comtacted by Momentum's tracing department with regard to a matured policy they are refusing to pay out the amount due without having a commissioner of oaths validate my signature. This is onerous. You contacted me. You have my certified ID. You have my certified banking details. You have a written instruction that you are refusing to honour without my getting into my car and wasting several hours because your business process is broken. AVOID THESE CHARLATANS - they will not build wealth for you
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
09 Feb 2024, 11:25Thank you for informing us of your concerns.
The matter will be escalated in order to investigate and provide the necessary feedback.
Kind regards
NH
The matter will be escalated in order to investigate and provide the necessary feedback.
Kind regards
NH
Momentum (SA)'s reply09 Feb 2024, 11:25
Official
Thank you for informing us of your concerns.
The matter will be escalated in order to investigate and provide the necessary feedback.
Kind regards
NH
The matter will be escalated in order to investigate and provide the necessary feedback.
Kind regards
NH
Momentum (SA)'s replyOfficial
09 Feb 2024, 13:53Dear Gary
Please accept our sincere apologies for the inconvenience caused.
We have received confirmation that the service area will continue with your request and will keep you informed when the process is completed.
Thank you.
Kind regards
NH
Please accept our sincere apologies for the inconvenience caused.
We have received confirmation that the service area will continue with your request and will keep you informed when the process is completed.
Thank you.
Kind regards
NH
Momentum (SA)'s reply09 Feb 2024, 13:53
Official
Dear Gary
Please accept our sincere apologies for the inconvenience caused.
We have received confirmation that the service area will continue with your request and will keep you informed when the process is completed.
Thank you.
Kind regards
NH
Please accept our sincere apologies for the inconvenience caused.
We have received confirmation that the service area will continue with your request and will keep you informed when the process is completed.
Thank you.
Kind regards
NH
GA
Gary A's updateReviewer Update
09 Feb 2024, 14:36Thank you. I strongly suggest that you review your internal processes. I have been in multiple communications over the course of a week with nothing except reasons not to pay out. This should not have had to come to this
GA
Gary A's update09 Feb 2024, 14:36
Reviewer Update
Thank you. I strongly suggest that you review your internal processes. I have been in multiple communications over the course of a week with nothing except reasons not to pay out. This should not have had to come to this
Momentum (SA)'s replyOfficial
09 Feb 2024, 14:44Thank you, Gary, your feedback will be given through to the service management team.
Momentum (SA)'s reply09 Feb 2024, 14:44
Official
Thank you, Gary, your feedback will be given through to the service management team.
Momentum (SA)'s replyOfficial
27 May 2024, 12:08Gary
The matter has been referred to the agent you mentioned.
Regards
EdB
The matter has been referred to the agent you mentioned.
Regards
EdB
Momentum (SA)'s reply27 May 2024, 12:08
Official
Gary
The matter has been referred to the agent you mentioned.
Regards
EdB
The matter has been referred to the agent you mentioned.
Regards
EdB