1 reviews | Active since Sept 2012
Refund not received
My broker submitted forms for a refund for myself and to date momentum has not refunded yet said they gave me the wrong forms to fill out. Also demanding proof of address when on the form it says if the address has not changed and is the same for the last 24 months no proof of address is required so why are they demanding proof of address. All i want is my policy to be paid out and cancelled. its a month later and still nothing.
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
I refer to our telephone conversation. We received the documents and are busy processing your request. Confirmation will be send to you once finalised.
Kind regards
Michele Coetsee
I refer to our telephone conversation. We received the documents and are busy processing your request. Confirmation will be send to you once finalised.
Kind regards
Michele Coetsee