Refund - No discount received

I did everything to improve my status in order to get discounts, but Momentum did not give me the discounts linked to my Platinum status as they say I should have informed them. Why would I improve my status if I did not want the discount. The main reason for excepting the Multiply was for the discounts and added benefits as advertised.<br> <br> I did my part, I expect Momentum to honour theirs.<br> <br> But Mr M Kok, B de Klerk & J Etzabeth has little empathy for my situation. I reported this issue 26/02/2015 and it took almost a month to get proper feedback, and no result that I see as fair. Mr Marius Kok told me he will send me an e-mail on Thursday with his final findings. I did not receive such an e-mail. Mr Kok also made a reference to my situation about a \burglar *****ing a bicycle