Red tape causing great problems for customer!

Trying to access a paid up normal policy with s/v of R4000 which I took out many years back as a matter of urgency. The policy is in name of my mom but I paid it monthly. So firstly my request was not being actioned as the email address I emailed the request to differs from the one 10 years ago ( like quite obviously?) now they send me a form to change the email address and now momentum states signature differs slightly from one on record - may I just say my 80 year old mom has injured her wrist and shoulder 2 years ago so OBVIOUSLY it might be a bit shaky. No she has to go to SAPS to sign in presence of Com of oath and send specimen signatures and start this whole process from scratch! This is ABSOLUTEY crazy and I want a resolution for this by cob today as I also have various polices with Mom in my personal capacity Please contact Charlene *** or ***