DW
David W

1 reviews | Active since Dec 2017

25 Mar 2024, 15:00

Recharge & Active Dayz incorrectly calculated + Weekly goals changing midweek

Good day

Trust you are well?

I've noticed that on Mondays the week's goals are sometimes very misleading. Sometimes it shows 5 Active Days and then later the week only 4 or even 6 so whenever that is updated, one can easily miss a weekly win (and ofcourse a Monthly win) if the app isn't updated regularly/Monday.

I sent this query on Friday:"I checked my stats for the week and noticed that I haven't received all of my recharge dayz. I knew for a fact that I had 3 and needed one more over the weekend and saw now that I have only 2.... I went into Tuesday's score and I had a score of 61 before I went to work, but never received the Recharge Dayz...."

Update on Sunday:"As it is Sunday I just had to update you on this. I still have only 3/4 Recharge Dayz for the week, but Tuesday I received a score of 61 and this doesn't reflect on the app and I haven't received my Recharge Dayz."

Now it is another week and I didn't get all of my Recharge Dayz and most probably somehow I will miss my Monthly Wins if I go with Momentum/Multiply's track record in the past of App issues that takes months to sort out.

0
Replies (1)
Momentum (SA)
Momentum (SA)'s reply25 Mar 2024, 15:10
Official
Thank you for your posting.
We have escalated your enquiry to the Multiply management team for assistance.

Kind regards
NH