Really bad services from Momentum once policy needs to be paid out.

SL*** - Client: MNR FJ PRETORIUS

My husband past away on the 18th April this year. Since then l have not been able to get Momentum to pay out his pad up annuity. After many emails and phone calls Momentum finally after been to the board promised to pay out on the 6th October 2020. I am the sole beneficiary. Still after more emails and phone calls. No payout was received. According to them now. There response was - The policy is passed maturity and thus has to be referred to the BA’s to assist. We have sent an urgent escalation to them. They will provide feedback once received and advise on the next step. This statement is not true as the payout date is in December this year even though he would have turned 55 end of September. You would think for being a good client you expect good services. If you don't pay the policy they just cancel the policy. But now they must pay out they can take their time. This is not how business works.