AE
Adriaana E
1 reviews | Active since Aug 2024
20 Nov 2024, 15:34
Rather invest anywhere else.
I have never had such poor service from a company that supposedly is so reputable. Even after making my first complaint the issue is not sorted out and no one can give me answers. Everyone's story differs. No one can pick up a phone and give feedback like promised. At this Momentum can honestly get lessons from Sanlam regarding customer care. I try to be understanding but this is ridiculous! I'd rather invest not only my mothers money but my money with any other company.
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
20 Nov 2024, 16:38Dear AdriaanaI have forwarded your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Kind regards
Mvdm
Momentum (SA)'s reply20 Nov 2024, 16:38
Official
Dear AdriaanaI have forwarded your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Kind regards
Mvdm
AE
Adriaana E's updateReviewer Update
28 Nov 2024, 14:23Another 8 days after my second complaint and 3 weeks since my first complaint and nothing has been resolved. This claim has had 3-4 IT problems and hasn't even been at SARS yet. You have the worst IT department or someone is not telling the truth. One person called me and made empty promises. You received the claim in September, this is ridiculous. The call center has different stories and the case manager only resolution I've been told is to escalate this case each time. I have never had such poor client service with a claim. Frustrated and disappointed does not even begin to cover it.
AE
Adriaana E's update28 Nov 2024, 14:23
Reviewer Update
Another 8 days after my second complaint and 3 weeks since my first complaint and nothing has been resolved. This claim has had 3-4 IT problems and hasn't even been at SARS yet. You have the worst IT department or someone is not telling the truth. One person called me and made empty promises. You received the claim in September, this is ridiculous. The call center has different stories and the case manager only resolution I've been told is to escalate this case each time. I have never had such poor client service with a claim. Frustrated and disappointed does not even begin to cover it.