RA payout taking nearly two months

My father passed away on the 15th of Aug.

The last requested completed documents were sent on the 6th of September already. I am so disappointed with the lack in communication from Momentum, only to find out today that they never received the documents.

If there were outstanding on there side surely they can see it on their system and it is their responsibility to contact the policy holder or the reporter of the death claim? We have not been contacted once to notify us documents are outstanding after numerous mails, I am shocked to say the least.

I can not believe that they take a payment so easily but now that the payout date arrives this lack in professionalism and communication happened. Surely this is what you’ve been paid for, for years to receive a service when the time comes? It’s hard enough to come to terms with the loss, now having to deal with this too? Unacceptable!

My experience with Momentum is disappointing.