R200 airtime and still can't get through?

I don't think you realize the hardship we coming across to get through your call center, it's more disappointing when a consultant drops your call. Your admin dept promised to call me yesterday and they never did. I've been calling you since the 09/09/2024 and you all giving me conflicting information about my claim making me wonder if you're not reading from the same system. From call center to admin you promise to call back but you did. Please treat your clients with respect, can't be calling you since the above mentioned date and I still don't have the solution. You making me feel like I'm committing the worst sin on earth by claiming from what belongs to me.