Quick to take premiums but very very slow to settle

Extremely poor customer feedback and problem resolution process. Lack of transparency and implementation of legal frameworks. Will not propose solutions and actively assist with problem resolution. 10+ months and still no sight of problem being resolved despite a simple and clear legal stipulation. The process between Customer Assistants, internal processes and The Client does not work and lacks transparency. Very quick at signing new clients and taking premiums but extremely slow when it comes to settlement and problem resolution. Think twice before investing your hard earned money with Momentum.