Provident Query

I have never experienced such bad customer service or let me put it this way, a delay in one’s response, I have been calling Momentum regarding my Provident fund for more than 10 times I am given a different answer, Finny thing, I had resigned from my previous job on the 24th August same day as my colleague, however I am still awaiting for my funds and she has received hers, it seems to me that there are other cases that are prioritised than the other and it should not be like that. I have been told that my money has gone to 2 pot and it cannot be reversed but the other day I was told that they are rectifying the issue of the money to be transferred and it was with their IT department, I have been waiting for the money for ages and I am in need of the money , my plans are at a stand, because of this money. I have been told that the matter was escalated to the manager, to top it up I called today and I was promised a call back and no one called me back regarding feedback