1 reviews | Active since Apr 2013
Provident fund withdrawal
I made a withdrawal on my momentum provident fund on the 17th of much officially closing the investment and was informed that the pay out would be made within 26 days and a confirmation was sent to verify all of this information. It is now the 25th of April 2018 and I still haven't received the money in my account nor have I received any communication regarding this except for the fact that they tried to deduct my from my salary but found out I no longer work there which I had already informed them and my employer had also already informed them hence the withdrawal was made. Your level of service is extremely unsatisfactory.
I appreciate you raising your concerns with us. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
I appreciate you raising your concerns with us. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
I wish to confirm that Momentum received notification of your withdrawal on 26 March 2018. The withdrawal date was 31 march 2018. We received the March 2018 contributions on 31 March 2018.
The withdrawal process can only start once the contributions have been received and have vested in your fund.
The claim process was then started and we have today app**** for tax.
The claim is still within the turnaround time of 26 working days.
We hope to receive the directive back tomorrow and if this is a clear directive we will be in a position to make payment next week.
Kind Regards
Sue
I wish to confirm that Momentum received notification of your withdrawal on 26 March 2018. The withdrawal date was 31 march 2018. We received the March 2018 contributions on 31 March 2018.
The withdrawal process can only start once the contributions have been received and have vested in your fund.
The claim process was then started and we have today app**** for tax.
The claim is still within the turnaround time of 26 working days.
We hope to receive the directive back tomorrow and if this is a clear directive we will be in a position to make payment next week.
Kind Regards
Sue