Provident fund payment delayed

I currently have my provident fund with Momentum. I was requested to wait 26 days for payment. I have been waiting for over a month now. They have not done anything on my case. No one calls me to give me feedback. I have to call them everyday of the week just to get the same story that they have received all my documents and have escalated the matter. I personally don't think the matter is escalated as there is no response from anyone in the company. I was told my case manager is dealing with my case (Dakalo Maivha) but she does not call me for feedback. After waiting a full month for my pay out,I was told I should wait 14 more days for my payment. I need Momentum to take their clients serious and give us proper service. I would like my matter to be escalated to higher management for a quicker response. Regards Ms Kekesi