Provident Fund Pay Out

I have been waiting almost a month for my Provident Fund to be paid out. When I called, they said 7-10 days then on the 10th day they said 10-21 days to be paid. Now when i try calling, theres no answer or no one can assist. This is pathetic, all other members I know were paid 7 days after resigning from Outsurance. Why is mine taking so long. I have short term insurance with them and after this pathetic service, I feel like cancelling that as well. When speaking to the consultants they have a terrible attitude.