Provident Fund Enquiry

I have never been so disgusted by the service received from Momentum, I have been calling since last year October following up on my Provident fund, this year I have already called more than 3 times to check on my claim and the last time I was advised that everything has been received and my claim has been processed on the 6th January 2025, however when I called yesterday I received different news that nothing has been done on my claim and the person who had spoken to has gone on leave, I am not sure how is that my problem. The incompetence of your workers as a business is very bad, as a customer I would never recommend Momentum to anyone to take up services with you. I would like my claim to be seen to because I resigned last year in October 24th and the date today is what? I am very upset by such behaviour as if I have no plans for my money. I need my money as soon as possible