Provident fund claim- no communication and no action

I claimed my provident fund from Momentum 5 weeks ago and to my surprise, when I phoned three weeks ago my case had not been assigned to anyone until Friday! Everytime I call, I have to wait for an average of 20 to 40mins only to have the consultant drop the call. For the past two weeks I’ve been looking for answers and they would say the manager will phone me back in 10 minutes as they’re in a meeting, after today’s call which was an hour ago….I’m still waiting for the manager to call me back “in 10 minutes”. Yesterday the consultant advised me that my case has had no updates since assignment and transferred me to the person handling my claim, they dropped the call once again! I resigned because I wanted to start a business and each day with no action and no care, I’m losing money! I’m suffering both financially and psychologically! Please, I need help! How do I just escalate the case straight to the Ombudsman. My business partner claimed a week ahead of me and received his funds two weeks ago! What’s with the inconsistency? I worked really hard for this money and now I want it to work for me! I feel like I should now beg! No communication for 5 weeks is utter disgrace and disrespectful!