FK
Faith K
1 reviews | Active since Jan 2024
27 Jan 2026, 13:48
Provident Fund Claim Delayed – No Response Since October
My provident fund claim with Momentum SA has been outstanding since October. I have sent multiple emails and follow-ups and received no response at all.
This level of service is unacceptable. I am requesting immediate feedback and resolution.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
27 Jan 2026, 14:05Dear Faith
Thank you for your posting.
Can you please provide us with your identity number as well as the name of your employer. We kindly request this information to make sure that the matter is referred to the correct fund manager for assistance.
You may add this information under a private reply.
Thank you
Kind regards
NH
Thank you for your posting.
Can you please provide us with your identity number as well as the name of your employer. We kindly request this information to make sure that the matter is referred to the correct fund manager for assistance.
You may add this information under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s reply27 Jan 2026, 14:05
Official
Dear Faith
Thank you for your posting.
Can you please provide us with your identity number as well as the name of your employer. We kindly request this information to make sure that the matter is referred to the correct fund manager for assistance.
You may add this information under a private reply.
Thank you
Kind regards
NH
Thank you for your posting.
Can you please provide us with your identity number as well as the name of your employer. We kindly request this information to make sure that the matter is referred to the correct fund manager for assistance.
You may add this information under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s replyOfficial
27 Jan 2026, 14:31Thank you for providing us with the information, we will escalate the matter for further assistance.
Momentum (SA)'s reply27 Jan 2026, 14:31
Official
Thank you for providing us with the information, we will escalate the matter for further assistance.
FK
Faith K's updateReviewer Update
29 Jan 2026, 10:44I am following up on my complaint as I was informed that my query would be forwarded to the funds manager. Unfortunately, I have still not received any communication or update regarding my claim.
FK
Faith K's update29 Jan 2026, 10:44
Reviewer Update
I am following up on my complaint as I was informed that my query would be forwarded to the funds manager. Unfortunately, I have still not received any communication or update regarding my claim.
Momentum (SA)'s replyOfficial
29 Jan 2026, 10:49Hi Faith
Your comments have been noted and again referred.
Your comments have been noted and again referred.
Momentum (SA)'s reply29 Jan 2026, 10:49
Official
Hi Faith
Your comments have been noted and again referred.
Your comments have been noted and again referred.