Provident Fund Claim

I have resigned from work and my provident fund is with Momentum. I have contacted them from 1st week of resignation and they confirmed they had received my documents . It took them another week to allocate someone to my claim after that one week the person takes over and takes another two weeks to resolve error message which needs IT technician. Every time I want to speak to person allocated she is not available and her superior is not available. They put me through to a number that is invalid I must say MOMENTUM IS *********** VERY DISSAPPOINTED BY THEIR LACK OF COMMUNICATION AND PEOPLE SKILLS!!!!!!!!! It's like I'm asking for a loan whereas it's my money.Ms Ntuli you are never available to give feedback Ms Motlala you and the administrator in question WHATS GOING ON?!!!!!!!!