SM
Sonto M
1 reviews | Active since Apr 2026
03 May 2026, 07:54
Provident fund claim
They sent me a message on the 14th of April saying they’ve received my claim,where as I submitted my claim around the 13th of February via Phakisa holdings. My problem is that the people who received the very same message I received on the 14th ,got their money on the 16 th.I’ve been emailing the asking for a feedback no response.I even called them but when they forward my call to Sanele the Administrator who’s handling my claim he or she doesn’t pick up. even people who claimed after me already received their claim.
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Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
04 May 2026, 08:58Dear Sonto
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm
Momentum (SA)'s reply04 May 2026, 08:58
Official
Dear Sonto
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm
SM
Sonto M's updateReviewer Update
04 May 2026, 13:21That is the same response you gave me last time when I called
SM
Sonto M's update04 May 2026, 13:21
Reviewer Update
That is the same response you gave me last time when I called
Momentum (SA)'s replyOfficial
04 May 2026, 14:00Dear Sonto
Thank you for your message.
Kindly note that the complaint needs to be referred to the relevant department that has the access to your contract, in order to assist.
Kind regards
Mvdm
Thank you for your message.
Kindly note that the complaint needs to be referred to the relevant department that has the access to your contract, in order to assist.
Kind regards
Mvdm
Momentum (SA)'s reply04 May 2026, 14:00
Official
Dear Sonto
Thank you for your message.
Kindly note that the complaint needs to be referred to the relevant department that has the access to your contract, in order to assist.
Kind regards
Mvdm
Thank you for your message.
Kindly note that the complaint needs to be referred to the relevant department that has the access to your contract, in order to assist.
Kind regards
Mvdm