1 reviews | Active since Sept 2016

13 Sept 2017, 14:20

Provident fund claim

i have been waiting for my provident fund payout for over 2 months now when i was told it would take 26 working days i am really dissapointed as of now i have just called for the 7th time and I always get empty promises i am soooo dissapointed in the horrible service.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply13 Sept 2017, 14:35
Official

Thank you for the opportunity to be of assistance to you. I have noted your frustration. A manager will contact you shortly.

Regards,

N D'Arch

Momentum (SA)
Momentum (SA)'s reply13 Sept 2017, 15:19
Official

I wish to confirm that Our Portfolio Manager has contacted you and confirmed that the reason for the delay was an incorrect tax number which was provided with the claim.

On 1 September 2017 the correct number was received and we were then in a position to proceed with the claim.

As confirmed the payment will be made by Friday.

Kind Regards